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Terms & Conditions


If you have any questions please contact us.


The use of this website means that you are agreeing to accept the terms and sonditions of use. These terms and conditions can be printed out by selecting print from the file menu of your browser.

"We" and "Us" means John Titcombe Ltd.

"You" means the person using the website.

The "Website" means www.titcombe.diamondshowroom.co.uk.


These terms and conditions apply to the website www.titcombe.diamondshowroom.co.uk, its contents and products, they do not apply to other websites owned or run by John Titcombe Ltd.

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian.


Any product with a price marked at 0.00 is an example or is out of stock – it is not a product which you can purchase and we are unable to produce this product


Under no circumstances shall John Titcombe Ltd be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.


All of the designs displayed on www.johntitcombe.co.uk are the company's intellectual property and are automatically protected under design right. This means that the use of these designs for any purpose without our written permission would be an infringement of UK Patent Law.


You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.


The images on the site are for informational purposes only and are automatically protected under UK copyright law.


Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.


You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.


We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.


The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.


We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.


Very occasionally information displayed on our site may be incorrect due to system errors. We will, of course, make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.


Our prices may be subject to change without notice.


Gift vouchers are not redeemable for cash and are not transferable. John Titcombe Ltd is not responsible for lost or stolen gift vouchers.


Gift vouchers are redeemable only at our Clifton Village and Cirencester stores.


Shipments dispatched remain our responsibility until received by the recipient. John Titcombe Ltd is not responsible for jewellery where delivery has been attempted but no signature was obtained by the delivery company.


Damaged or tampered shipments must have the word 'DAMAGED' written by the receiving person on the delivery agent's paperwork. Failure to do this will result in the shipment becoming uninsured and John Titcombe Ltd cannot accept responsibility for this.


Jewellery shipped abroad may be liable to tax or duty charges applied by the recipient's country's customs. This is out of John Titcombe Ltd's control and is something they cannot accept responsibility for.


Jewellery returned remains the responsibility of the customer until received back by John Titcombe Ltd together with the appropriate paperwork and packaging (see delivery information for more information).


Jewellery is not guaranteed for delivery on Saturday unless specially arranged and John Titcombe Ltd is not responsible for any loss or claim resulting from this fact.


Due to health and safety legislation earrings cannot be returned.


Purchases made in either of our shops can be exchanged or returned for a voucher of the same value. Please see the relevant returns policy:


  • Engagement Rings - returns policy
  • Wedding Rings - returns policy
  • Eternity Rings - returns policy
  • Commitment Rings - returns policy
  • Dress Jewellery - returns policy


Returns policy

Our returns policies do not affect your statutory rights.


Every attempt has been made to ensure that the jewellery displayed on www.johntitcombe.co.uk is as accurate as possible, however, some products may appear larger or smaller than their real size and since every computer monitor is different, variations in colour may occur.


The product dimensions supplied are intended to give only an approximate indication of the size of individual products.


The carat to millimetre conversion chart is for informational purposes only and is very approximate. The purchase of a particular carat diamond is not an indication of an exact millimetre size shown on this chart.


We provide comprehensive information as to how to care for your jewellery. We cannot accept responsibility for problems with your jewellery if this advice has not been exactly followed.


Diamond carat weights stated are within 0.05 carats of the exact weight to comply with FTC regulations.


We will offer any sizing advice in good faith however the final responsibility of finger size choice lies with the customer as it is always a matter of personal preference. Once the customer's finger size has been agreed with a member of staff this decision is binding and the customer will be charged for any subsequent changes of ring size.


John Titcombe Ltd only purchases diamonds from respectable dealers that adhere strictly to the Kimberley Process and every attempt is always made to ensure that diamonds are not sourced from countries that use the money to fund conflicts.


We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.


These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.


If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.


Our designs are legally protected by design right and copyright law and cannot be copied.




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